Shipping & Returns

United Kingdom
We offer free delivery in the United Kingdom for orders over 50 GBP and orders over £150, free delivery via Special Delivery Guaranteed by 1pm (fully tracked). Shipping rates are calculated at checkout.
International
We currently offer international shipping for selected countries. Shipping rates are calculated at checkout.
If you have any questions, simply pop us a message on the chat icon in the bottom right corner.

With Royal Mail's rising postage costs, we are no longer offering free delivery in the UK except for orders over 50 GBP. We appreciate your understanding and thank you for your support.

Dispatch Estimate

Non-Bespoke
Ready to purchase items are processed within 1 week. We dispatch twice a week to ensure items are shipped on time.
Bespoke
All handmade or custom orders take longer to produce and dispatch times vary due to order type and size. Please get in touch for a specific dispatch date.
Need it sooner?
We offer rush orders at an additional cost. Our dispatch days are in no exception for rush orders. Please get in touch to enquire.

Shipping FAQ

When do you dispatch?

We dispatch twice a week with no expections. This is to reduce carbon footprint and ensures all packages are dispatched on time each week.

This applies to all orders with no expections including rush orders.

What days are the Royal Mail strikes happening?

There are more planned strike dates in December. You can stay up to date on Royal Mail's website for more information.

We do apologise for the potential delays caused by their industrial action. Royal Mail is only prioritising speical deliveries, we recommend upgrading to next day deliveries at checkout to avoid delays.

Do you offer faster shipping options?

Yes, we do!

For domestic shipping, the fastest shipping option is next day delivery.

For international shipping, the faster shipping options are priority or express.

These options will appear during checkout. Please be advised the pricing is determined by the size, weight and destination.

Do you offer international shipping?

We currently offer international shipping on selected items to a few countries on our website. We also ship to selected countries on our Etsy.

Due to increasing costs and delays in light of Brexit, shipping became increasingly difficult. We hope to offer a solution in the future.

I accidentally inputted the wrong address, can you change it?

Please make sure you input all the correct information before checking out. We cannot issue a refund or change the address once the shipping label has been printed.

Please contact us right away before dispatch at kethstudio@gmail.com

Why can't I find tracking on my order?

For domestic orders (UK) under £20 are untracked. You have the option to select a tracked service during checkout. If you do not select tracking and purchase with free standard shipping, we are not liable for any lost items and cannot replace them free of charge.

All international orders are tracked. The tracked and signed service ensures your package is tracked and signed when delivered.

My package may be lost / not arrived, can you help?

For lost mail, please contact us via email at kethstudio@gmail.com

Please include your full name, order number and tracking information. We will get back to you as soon as possible with an update.

My question isn't listed here and need help.

If you have any questions or concerns regarding shipment. Please include your name, order number and tracking details with the subject line "Shipping Enquiry".

Returns FAQ

Can I return an item?

We do not accept returns due to the handmade and bespoke nature of our items.

However, if an item was damaged please provide a photograph of the damaged contents and email us at kethstudio@gmail.com

My order arrived damaged, can I get a refund?

Please provide a photograph of the damaged contents and email us at kethstudio@gmail.com

According to EU Laws, I have rights to return an online purchase. Why can't I?

We do not accept returns due to the handmade and bespoke nature of our items. Since the UK is not longer part of the EU, the laws do not apply.

However, if an item was damaged please provide a photograph of the damaged contents and email us at kethstudio@gmail.com

I purchased non-bespoke items, can I return it?

If you simply do not want the items and they are not damaged, please email us a photograph of the items at kethstudio@gmail.com

I still need help, how can I get in touch?

Please include your name, order number and tracking details with the subject line "Returns Enquiry".

Kethstudio is not liable or held responsible for:

‧ Shipping delays and mistakes made by the courier
‧ Wrong addresses and or name(s) provided by the customer
‧ Damaged or lost orders by the postal service
‧ All customs and duties charged by your local government
‧ Stolen packages after dispatch

By purchasing from our website, you are agreeing to the terms and conditions.